Training Services

Capita offer a range of training courses that are specifically designed to ensure that all delegates are proficient in their component of the solution. Learners will also benefit from a ‘hands on’ approach to the training courses available. The courses are student led, allowing the students to discover the system through using it, with guidance from the trainers.

Each course has clear and measurable aims and objectives, with assessments taking place continually throughout the course through written exercises, questioning, group discussions and individual work. This is a key aspect of Capita’s Training ethos and forms part of our ISO 9001:2008 quality assurance accreditations.

All of Capita’s trainers are experts in scoping training requirements and developing bespoke training applications that encompass many products, job roles and functions. Each trainer is a product expert in their own right, enabling 360 degree product expertise in all areas. The areas of Capita training required for each contract are accredited or are in the process of being accredited by the Learning Performance Institute meaning that customers can be confident that they are receiving the highest quality of training.

In the last 12 months Capita have trained over 100 emergency services delegates. This figure is comprised of Trainers, Operators, Supervisors and Administration staff in various aspects of the product. Some of the persons trained this year include delegates from:

  • Network Fire Control Service Partnership (NFCSP)
  • Themes Valley Fire Control Service (TVFCS)
  • Maritime Coastguard Agency (MCA)
  • London Fire Brigade

In order to ensure that training programmes are successful for delegates we gather reports and statistics from course evaluation forms. It is our expectation that over 90% of delegates will fully meet all objectives and ensure that where any objectives are only partially met or not met at all the training content is revised and improved. Some feedback that we have received in recent evaluation forms include:

“Enjoyable course delivered at the right pace for all candidates plenty of opportunity to ask if unsure more support was offered if required”

Amanda Swindon Warwickshire Fire and Rescue Service

“Enjoyable week, well-structured good training with a wealth of knowledge”

Shain Graham - NWAS

Trainer Tim LeMage - February 2015


“Our trainer Louise was excellent, nothing was too much trouble and her knowledge of the product was second to none”

Terry Coule - Guernsey Police

Louise Davensac - January 2014


“I would like to say how impressed I was at how the course was delivered, this is down to how fantastic you are Tracy!, Your variety of teaching styles, delivery and your personality were a perfect combination.”

Donna-Marie Chase - Devon & Somerset Fire

Trainer Tracy Neville - October 2014


“I have really enjoyed the course and David the trainer was very helpful & Friendly. He took the time to answer all the questions I had.”

Donna-Marie Chase - Devon & Somerset Fire

Trainer David Gane - November 2014